Summary
Subscription management and billing platform Recurly has partnered with Justt, an AI-powered chargeback management provider, to help subscription businesses automate dispute management. The integration connects Justt's dispute-management technology with Recurly's subscription data to create a workflow that covers the full dispute-to-resolution lifecycle, automatically reflecting outcomes in merchants' billing records once a case closes. The move comes as chargebacks create a growing financial and operational challenge for businesses using recurring payments.
Key Facts
- Recurly (subscription management/billing) + Justt (AI-powered chargeback management) partnership
- Integration connects Justt dispute tech with Recurly subscription data: initial dispute through to resolution
- After a case closes, Recurly automatically issues credits, updates invoices, syncs billing records
- Datos Insights research (commissioned by Mastercard): chargeback costs to merchants rising from $36.9B in 2026 to $46.1B by 2029
- Justt gains access to Recurly customer history, payment behavior, usage patterns, prior billing activity for evidence
- Recurly: 15+ years of subscription data, 100M+ subscribers globally; customers include Paramount+, Alaska Airlines, Sling, Experian, Nuuly, Cinemark
- Justt founded 2020; NYC/London/Tel Aviv; Forbes Fintech 50 2026; uses AI to generate tailored dispute evidence
- Recurly's Jonas Flodh: "closed-loop automation that actually moves the needle"
- Justt co-founder Roenen Ben-Ami: merchants lose disputes because the right evidence is never presented; Recurly data turns a losing case into a winning one
Why It Matters
The partnership illustrates how AI and integrated billing data are being applied to one of the most expensive pain points in recurring payments: disputes. By combining dispute-management intelligence with subscription context and automated reconciliation, the pairing aims to win back a share of the multi-billion-dollar chargeback burden that Datos/Mastercard expect to grow to ~$46 billion by 2029. It reflects the broader trend of AI-powered fintech automating merchant operations around revenue protection.