Summary
OCBC's Helios platform uses five agentic AI agents to cut wealth client onboarding from ~6 weeks to 15 business days. The platform was built by OCBC's compliance team — not the technology or business units — meaning compliance standards are embedded from the start. Helios moves due diligence before the relationship manager meets the prospect, providing key data, credit risk profiles, and information gaps upfront. The platform includes an independent accuracy-checking agent that verifies the other agents, with remaining checks done by humans.
Key Points
- 5 AI agents: prospect research, onboarding recommendation, leads generation, accuracy checking, ongoing monitoring
- Cuts onboarding from ~6 weeks industry median to 15 business days
- Built by compliance team (Loretta Yuen, Head of Group Legal & Compliance)
- "Paradigm shift for compliance where we are not just enabling business, but originating opportunities"
- Moves KYC/due diligence before RM meets prospect
- Agent 4: independent accuracy checker — verifies other agents; remaining checks by humans
- Agent 5: ongoing monitoring (ready H1 2027)
- Tested on 25% of Bank of Singapore RMs over 5 months
- Rollout: BOS by Q3 2026, premier private clients by end of 2026
- Aligns with MAS target: private banking account opening within one month by end of 2026
- Frees compliance unit for advisory research and AI-related analyses
- Jason Moo (BOS CEO): "The beauty of the system was it was built by compliance"